Privacy Policy

At Markae Care Services, we are committed to protecting your privacy and handling your personal information with care, integrity, and confidentiality. We respect your right to privacy and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when collecting, using, storing, and disclosing your personal information.

By using our website or engaging with our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect personal information that helps us provide our services effectively, including:

• Full name
• Contact details (phone number, email address, and address)
• Date of birth (where required)
• NDIS participant information
• Employment and recruitment information
• Healthcare qualifications and certifications
• Emergency contact details
• Information submitted through our website forms
• Any additional information you choose to provide

How We Use Your Information

We collect and use your information to:

• Deliver personalised NDIS support services
• Provide healthcare staffing and recruitment solutions
• Respond to enquiries and service requests
• Manage client and staff relationships
• Coordinate care and support services
• Process employment applications
• Improve our services and website
• Meet legal and regulatory obligations

Information Sharing

We respect your privacy and will only share your personal information when necessary to:

• Deliver our services
• Coordinate with healthcare professionals or service providers
• Meet legal or regulatory requirements
• Protect the safety and wellbeing of individuals
• Obtain your consent where required

We do not sell or rent your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. Your information is stored securely using appropriate administrative, technical, and physical safeguards.

Website Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and enhance website functionality. You can manage your cookie preferences through your browser settings.

Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies before providing personal information.

Access & Correction

You have the right to request access to the personal information we hold about you and request corrections if your information is inaccurate, incomplete, or outdated. We will respond to your request in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices, or our services. Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Markae Care Services

Phone: 0493 305 420
Email: info@markaecareservices.com.au
Address: 23 Botanical Drive, Truganina VIC 3029